Friday, February 5, 2010

Best answer from Paypal

Thank you for contacting PayPal, my name is Gabriela and I hope you are
having a great day.

Now verifying the information on your e-mail address, I do really
understand how you feel because of this situation. But what we want you
to understand is that (the banks instiutions, because of the regulations
from your country and PayPal) we are doing our best to fix this upgrade
as soon as possible, because we know how important it's for you to
correctly use your service. Also, we do understand the way we are
asking you to complete the transactions does not match with the
purchase/service that you want to get, since you are requesting a
service and not a "goods", but at this moment that's the only option we
can give you to complete the transaction, otherwise (if possible) you
can hold until the update is done even if we do not have an estimated
time.

And according about the last 2 questions of who is going to be
responsable of the transactions because of the reversals, we are also
working to give you a correct and a better answer. And apologize again,
because I know that you may probably feel that I do not want to assist
you, but that is the only information we have at the moment. As i
mentioned before, we are working to fix this update at soon as possible.

I wish you a great weekend.



We know situations like this can be difficult, so thanks for working
with us. If you have more questions, visit our Help Center by clicking
"Help" in the top right corner of any PayPal page.

Sincerely,
Gabriela

PayPal, an eBay Company

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