Hi
Currently we are unable to understand the things that are happening across the paypal india.
Waiting for updates from Paypal
Saturday, February 6, 2010
Friday, February 5, 2010
Best answer from Paypal
Thank you for contacting PayPal, my name is Gabriela and I hope you are
having a great day.
Now verifying the information on your e-mail address, I do really
understand how you feel because of this situation. But what we want you
to understand is that (the banks instiutions, because of the regulations
from your country and PayPal) we are doing our best to fix this upgrade
as soon as possible, because we know how important it's for you to
correctly use your service. Also, we do understand the way we are
asking you to complete the transactions does not match with the
purchase/service that you want to get, since you are requesting a
service and not a "goods", but at this moment that's the only option we
can give you to complete the transaction, otherwise (if possible) you
can hold until the update is done even if we do not have an estimated
time.
And according about the last 2 questions of who is going to be
responsable of the transactions because of the reversals, we are also
working to give you a correct and a better answer. And apologize again,
because I know that you may probably feel that I do not want to assist
you, but that is the only information we have at the moment. As i
mentioned before, we are working to fix this update at soon as possible.
I wish you a great weekend.
We know situations like this can be difficult, so thanks for working
with us. If you have more questions, visit our Help Center by clicking
"Help" in the top right corner of any PayPal page.
Sincerely,
Gabriela
PayPal, an eBay Company
having a great day.
Now verifying the information on your e-mail address, I do really
understand how you feel because of this situation. But what we want you
to understand is that (the banks instiutions, because of the regulations
from your country and PayPal) we are doing our best to fix this upgrade
as soon as possible, because we know how important it's for you to
correctly use your service. Also, we do understand the way we are
asking you to complete the transactions does not match with the
purchase/service that you want to get, since you are requesting a
service and not a "goods", but at this moment that's the only option we
can give you to complete the transaction, otherwise (if possible) you
can hold until the update is done even if we do not have an estimated
time.
And according about the last 2 questions of who is going to be
responsable of the transactions because of the reversals, we are also
working to give you a correct and a better answer. And apologize again,
because I know that you may probably feel that I do not want to assist
you, but that is the only information we have at the moment. As i
mentioned before, we are working to fix this update at soon as possible.
I wish you a great weekend.
We know situations like this can be difficult, so thanks for working
with us. If you have more questions, visit our Help Center by clicking
"Help" in the top right corner of any PayPal page.
Sincerely,
Gabriela
PayPal, an eBay Company
Response to your inquiry in 4 hrs
I received an auto response and they said that i will get the response to the inquiry in 4 hrs
http://paypaltargetedindians.blogspot.com/2010/02/question-i-asked-them_05.html
Stay tuned
http://paypaltargetedindians.blogspot.com/2010/02/question-i-asked-them_05.html
Stay tuned
Question I asked them
Dear Sir/Madam,
I really don't understand the things that are happening around me. From the last 36 hrs things are changed drastically and all the payments either personal or service are reversed. I agree that personal payments shouldn't be used for Business Transactions. But what about service transactions? If we deal to have some work like designing {it comes under the service} Shall we mark it as Goods??and we need to provide shipping address for that ?? Services are intangible and they are visible for me and my client not to you {oh I m sorry I mean PAYPAL} .
Now coming the reversal fee may i know who is responsible for that ? Will buyer will add and pay us? Will buyer talk to us again ???
I think we{Indians} are Scapegoats and Paypal is just watching there bank balance and enjoying it.
I thought Paypal is More professional and highly recommended for the e transactions but this clearly shows there lack of Planning before they do some thing.
My Humble request to answer the questions and Please resolve the issues that are being faced by every one. I m requesting you people to stop copy paste answers and provide the real input so that we can find the better way to get out of the things. Till now u havent updated the Policies which are showing on the right side of the screen when we logged in.
Once again its really a unprofessional way to do the business.
Hope this time i will get the professional person to answer the queries.
Looking forward for ur valuable answer.
I really don't understand the things that are happening around me. From the last 36 hrs things are changed drastically and all the payments either personal or service are reversed. I agree that personal payments shouldn't be used for Business Transactions. But what about service transactions? If we deal to have some work like designing {it comes under the service} Shall we mark it as Goods??and we need to provide shipping address for that ?? Services are intangible and they are visible for me and my client not to you {oh I m sorry I mean PAYPAL} .
Now coming the reversal fee may i know who is responsible for that ? Will buyer will add and pay us? Will buyer talk to us again ???
I think we{Indians} are Scapegoats and Paypal is just watching there bank balance and enjoying it.
I thought Paypal is More professional and highly recommended for the e transactions but this clearly shows there lack of Planning before they do some thing.
My Humble request to answer the questions and Please resolve the issues that are being faced by every one. I m requesting you people to stop copy paste answers and provide the real input so that we can find the better way to get out of the things. Till now u havent updated the Policies which are showing on the right side of the screen when we logged in.
Once again its really a unprofessional way to do the business.
Hope this time i will get the professional person to answer the queries.
Looking forward for ur valuable answer.
More frustrating
Never ending story::::
I asked them
Quote:
customer subject: What hell u are doing there
customer message: Additional Information: 'Wtf u people are doing why u
are reversing the service transactions and making us more worried. Who
the hell is responsible for the payments from the buyers???? While
reversing why u collected the fee and who is responsible for that
loss??? Are u playing with us???
Dont send frustrating answers
Paypal Answered
Quote:
Thank you for taking time to contact PayPal, my name is Sarah Jane and I
will be happy to assist you with your concern. I would like to let you
know that you are valuable to us and it is our greatest priority to
resolve your concern.
At PayPal we always deal with our customers in as professional and fair
a manner as possible. While we understand you may be frustrated with the
current issues on your account we cannot condone a situation where our
employees are subjected to abusive language from customers.
We kindly request that you rephrase your email and contact us again with
a more suitable message. If you continue to address us using abusive
language, please be aware that you may receive no further response from
us.
Got more questions? You'll find answers at our improved Help Center.
Click "Help" in the top right corner of any PayPal page to get started!
Sincerely,
Sarah Jane
Do u think my language is to abusive ????
I asked them
Quote:
customer subject: What hell u are doing there
customer message: Additional Information: 'Wtf u people are doing why u
are reversing the service transactions and making us more worried. Who
the hell is responsible for the payments from the buyers???? While
reversing why u collected the fee and who is responsible for that
loss??? Are u playing with us???
Dont send frustrating answers
Paypal Answered
Quote:
Thank you for taking time to contact PayPal, my name is Sarah Jane and I
will be happy to assist you with your concern. I would like to let you
know that you are valuable to us and it is our greatest priority to
resolve your concern.
At PayPal we always deal with our customers in as professional and fair
a manner as possible. While we understand you may be frustrated with the
current issues on your account we cannot condone a situation where our
employees are subjected to abusive language from customers.
We kindly request that you rephrase your email and contact us again with
a more suitable message. If you continue to address us using abusive
language, please be aware that you may receive no further response from
us.
Got more questions? You'll find answers at our improved Help Center.
Click "Help" in the top right corner of any PayPal page to get started!
Sincerely,
Sarah Jane
Do u think my language is to abusive ????
Thursday, February 4, 2010
Paypal Reversing Transactions of Indian Accounts
In an unprecedented move, Paypal has started to reverse all the transactions sent to & received from Paypal Indian accounts. Ever since such a thing happened, it is one of the most talked topics in many webmaster forums.Within minutes, many Indians started to complain about reversal in their transactions. Paypal is the most commonly used online payment processor in India, especially by companies & individuals who are into online services for sending/receiving money.
What Happened ? Paypal seems to have put a check on the personal payments feature between accounts. According to the official communication from Paypal sent to account holders in India – “We reversed this payment because we have stopped allowing personal payments to be sent to or from India.”
At the same time, they have also specified some steps for making the buyer to re-credit the amount. It says -
“If this was a payment for a purchase of goods or services, and not a personal payment, then you may contact the buyer and have him or her resend the payment as follows: (a) click the Send Money tab, (b) select “Goods,” and (c) provide a shipping address.
If this payment was a personal payment such as a gift, then we have requested that the sender find another payment method until we restore personal payments to and from India. ”
Looking for Paypal Alternative: Indian paypal holders whose transactions were reversed are fuming in anger across message boards & online forums. Here are some reactions from users of digital point forums,
Unna says, yes i am sure that paypal is freezing the money of the month of Feb 2010. I lost 3 payments .One for 1 Feb and 2 for 2 Feb. I don’t want 3 for 3 Feb. its horrible. I am going to be mad on my gmail with watching reversal mails
Varun21 says, I’m the author of a popular firefox add-on and accept donations. now all payment has been reversed. Is there something we can do under the Indian or the US law? They haven’t given any prior notices etc. These are not fair business practices.
Eviant says, ‘These kind of policies should have informed atleast three months back’
Aviz reacts, ‘what now if its a bug then they have to fix it, or they are going to lose business from India 3rd leading economic state’
Reason for Confusions
* Paypal seems to have not informed or warned about any change in their policies for Indian account holders. Varun21 also adds, ‘Called their Singapore office and they referred to the US line which is closed until their regular business hours. She did tell me that they did notify/publish a notice about policy changes but at that point she stopped giving any details and just referred me to US cust service.’
* The email sent by Paypal mentions -
‘We are trying to resolve this issue as quickly as possible and we’re sorry for any inconvenience’.
So Is this a bug or an error on Paypal`s side ?
The big question that lies infront of these account holders from India is , Will they ever get back those reversed transactions from the buyers – since the service was provided to the buyer after payment. Now, with the reversal, it looks like the service was done for Free…
Don’t know how many buyers will resend their payments!!
Update as on Feb 5th: We have contacted a Senior Employee of Paypal & has accepted to answer questions relating to this matter. Will update here once we receive their official response.
Source :::: http://www.techground.net/2010/02/paypal-notification-reversed-transaction/comment-page-1/#comment-635
What Happened ? Paypal seems to have put a check on the personal payments feature between accounts. According to the official communication from Paypal sent to account holders in India – “We reversed this payment because we have stopped allowing personal payments to be sent to or from India.”
At the same time, they have also specified some steps for making the buyer to re-credit the amount. It says -
“If this was a payment for a purchase of goods or services, and not a personal payment, then you may contact the buyer and have him or her resend the payment as follows: (a) click the Send Money tab, (b) select “Goods,” and (c) provide a shipping address.
If this payment was a personal payment such as a gift, then we have requested that the sender find another payment method until we restore personal payments to and from India. ”
Looking for Paypal Alternative: Indian paypal holders whose transactions were reversed are fuming in anger across message boards & online forums. Here are some reactions from users of digital point forums,
Unna says, yes i am sure that paypal is freezing the money of the month of Feb 2010. I lost 3 payments .One for 1 Feb and 2 for 2 Feb. I don’t want 3 for 3 Feb. its horrible. I am going to be mad on my gmail with watching reversal mails
Varun21 says, I’m the author of a popular firefox add-on and accept donations. now all payment has been reversed. Is there something we can do under the Indian or the US law? They haven’t given any prior notices etc. These are not fair business practices.
Eviant says, ‘These kind of policies should have informed atleast three months back’
Aviz reacts, ‘what now if its a bug then they have to fix it, or they are going to lose business from India 3rd leading economic state’
Reason for Confusions
* Paypal seems to have not informed or warned about any change in their policies for Indian account holders. Varun21 also adds, ‘Called their Singapore office and they referred to the US line which is closed until their regular business hours. She did tell me that they did notify/publish a notice about policy changes but at that point she stopped giving any details and just referred me to US cust service.’
* The email sent by Paypal mentions -
‘We are trying to resolve this issue as quickly as possible and we’re sorry for any inconvenience’.
So Is this a bug or an error on Paypal`s side ?
The big question that lies infront of these account holders from India is , Will they ever get back those reversed transactions from the buyers – since the service was provided to the buyer after payment. Now, with the reversal, it looks like the service was done for Free…
Don’t know how many buyers will resend their payments!!
Update as on Feb 5th: We have contacted a Senior Employee of Paypal & has accepted to answer questions relating to this matter. Will update here once we receive their official response.
Source :::: http://www.techground.net/2010/02/paypal-notification-reversed-transaction/comment-page-1/#comment-635
Does Paypal hacked?
Hi
In short time like less than 10 hrs almost a lot peoples funds very reversed which was happened in MASS level i feel either it was hacked or some thing happened seriously from paypal side
Stay Tuned
In short time like less than 10 hrs almost a lot peoples funds very reversed which was happened in MASS level i feel either it was hacked or some thing happened seriously from paypal side
Stay Tuned
Conversation with Paypal on Phone from AaRGeE
One of call made to Paypal from AaRGeE
Call Ended..
He says he really apologse for all this
he acused me that i reversed the payments..
I slapped him with big voice and says if you are a member on Paypal account and if you have only 70$ in account than how the you can reverse $900 payments?
he says yeaa correct!
I said who is responsible if the buyer who paid me $900 will not pay me again?
He says He will pay as we sent an email to them aswell and we will send emails daily to update them about your money.
I said I am giving it only 24 hours and if the buyer did not paid me again than I will contact you again!!
He says ok..
I said why in all my email I am getting that "we have stopped allowing personal payments to be sent to or from India." cant you see its clearly the payment for SEO service! he also wrote in email and in Subject!
He says "I apologise.. and bla bla bla .. than he again acused me that I reversed a payment!"
I again shouted that i did not and why dont you understand that I cant.
Than I asked that many of my friends are facing the same issue .. so can he tell me how more payments of mine are on stake?"
He said give me two mins! and after 10 minute hold he come back and said None of your payment is on hold!
HJe explained that my bank withdrawl got canceled and payment got refunded to recover the negative balance..
I said why less amount than what I withdraw?
he says due to conversion Fee
Is that was my fault that its negative balance?
he said I apologise ..
Than we play a little more i repeatdly ask the same question agian and again
In the end, I asked how long it will take you to solve this issue?..
He says I have an update on this matter on my desk right now and I can say in 7 days max
I also asked why I didnt get any update from your side?
I do get your Advertising Emails and not a Policy update email? which was so important?
He said they did sent an email
I said I only have emails "of payment reversed, withdrawl canceld .. of this .. of that and of shit".. (Yes I said shit) and no email about this..
I skimmed through your TOS and nothing there!!
Its a complete Ripoff and I am a Victim cause I am an Indian?
Than he says every Indian account is facing this issue..
Than I again said that All India facing this issue and you didnt even sent an email update about this!!.. Even a Be Patience email will work but you didnt sent it.
I also said that Paypal email asks us to use a alternative for our Personal Payment.. can you recommend me any?.. Alterpay?
He says he cannot comment on that
lol
Was fun .. and I am ok that none of my other payment are on stake .. but did lost $13 .. Balance in negative and have to pay some $48!! Lets wait for my buyer to respond and hopefully the payment!
Than we hugged and he gave a fake smile and said bye ..
It was 1 hour call!
STAY TUNED FOR LATEST UPDATES
Call Ended..
He says he really apologse for all this
he acused me that i reversed the payments..
I slapped him with big voice and says if you are a member on Paypal account and if you have only 70$ in account than how the you can reverse $900 payments?
he says yeaa correct!
I said who is responsible if the buyer who paid me $900 will not pay me again?
He says He will pay as we sent an email to them aswell and we will send emails daily to update them about your money.
I said I am giving it only 24 hours and if the buyer did not paid me again than I will contact you again!!
He says ok..
I said why in all my email I am getting that "we have stopped allowing personal payments to be sent to or from India." cant you see its clearly the payment for SEO service! he also wrote in email and in Subject!
He says "I apologise.. and bla bla bla .. than he again acused me that I reversed a payment!"
I again shouted that i did not and why dont you understand that I cant.
Than I asked that many of my friends are facing the same issue .. so can he tell me how more payments of mine are on stake?"
He said give me two mins! and after 10 minute hold he come back and said None of your payment is on hold!
HJe explained that my bank withdrawl got canceled and payment got refunded to recover the negative balance..
I said why less amount than what I withdraw?
he says due to conversion Fee
Is that was my fault that its negative balance?
he said I apologise ..
Than we play a little more i repeatdly ask the same question agian and again
In the end, I asked how long it will take you to solve this issue?..
He says I have an update on this matter on my desk right now and I can say in 7 days max
I also asked why I didnt get any update from your side?
I do get your Advertising Emails and not a Policy update email? which was so important?
He said they did sent an email
I said I only have emails "of payment reversed, withdrawl canceld .. of this .. of that and of shit".. (Yes I said shit) and no email about this..
I skimmed through your TOS and nothing there!!
Its a complete Ripoff and I am a Victim cause I am an Indian?
Than he says every Indian account is facing this issue..
Than I again said that All India facing this issue and you didnt even sent an email update about this!!.. Even a Be Patience email will work but you didnt sent it.
I also said that Paypal email asks us to use a alternative for our Personal Payment.. can you recommend me any?.. Alterpay?
He says he cannot comment on that
lol
Was fun .. and I am ok that none of my other payment are on stake .. but did lost $13 .. Balance in negative and have to pay some $48!! Lets wait for my buyer to respond and hopefully the payment!
Than we hugged and he gave a fake smile and said bye ..
It was 1 hour call!
STAY TUNED FOR LATEST UPDATES
Question I asked them
today Once i saw the reverse mail i got surprised and i put a support request
Question i asked is: This is totally unfair from paypal without any intemation u have closed the personal payments that's fine but i recd the following transaction its not related to personal why u canceled it?
But they haven't answered any thing related to that and simply says
"We’re glad that you’ve come to PayPal for receiving money.
Unfortunately, we’ve had to stop allowing personal payments to be sent
to and from India.
Any personal payments that have been recently sent to you from India
have been automatically reversed, and the money returned to the sender.
If you’re receiving money for a personal payment, such as gift, then we
have requested that the sender find another way to pay you until we’re
able to restore personal payments to and from India.
If this was a payment for a purchase of goods or services, and not a
personal payment, then you may contact the buyer and have him or her
resend the payment as follows: :
Have the buyer log in to their PayPal account.
Click “Send Money.”
Enter their email address in the “To” field.
Enter the amount of money they wish to send you, and choose the currency
from the list.
Select “Goods”, “Services”, or “eBay Items”, depending on the purchase.
Click “Continue.”
We are trying to resolve this issue as quickly as possible and we’re
sorry for any inconvenience.
If you have more questions, visit our Help Center by clicking "Help" in
the top right corner of any PayPal page.
Sincerely,
Faye
PayPal, an eBay Company"
Who the hell will answer the question ???
Question i asked is: This is totally unfair from paypal without any intemation u have closed the personal payments that's fine but i recd the following transaction its not related to personal why u canceled it?
But they haven't answered any thing related to that and simply says
"We’re glad that you’ve come to PayPal for receiving money.
Unfortunately, we’ve had to stop allowing personal payments to be sent
to and from India.
Any personal payments that have been recently sent to you from India
have been automatically reversed, and the money returned to the sender.
If you’re receiving money for a personal payment, such as gift, then we
have requested that the sender find another way to pay you until we’re
able to restore personal payments to and from India.
If this was a payment for a purchase of goods or services, and not a
personal payment, then you may contact the buyer and have him or her
resend the payment as follows: :
Have the buyer log in to their PayPal account.
Click “Send Money.”
Enter their email address in the “To” field.
Enter the amount of money they wish to send you, and choose the currency
from the list.
Select “Goods”, “Services”, or “eBay Items”, depending on the purchase.
Click “Continue.”
We are trying to resolve this issue as quickly as possible and we’re
sorry for any inconvenience.
If you have more questions, visit our Help Center by clicking "Help" in
the top right corner of any PayPal page.
Sincerely,
Faye
PayPal, an eBay Company"
Who the hell will answer the question ???
Paypal Targeted Indians
Hi
Today many of the Indian paypal users accounts got attacked by the Paypal. They reversed all transactions related to Personal and few service. This was happened without any intimation and any further notice to the users. Which is unfair from Paypal.
Today many of the Indian paypal users accounts got attacked by the Paypal. They reversed all transactions related to Personal and few service. This was happened without any intimation and any further notice to the users. Which is unfair from Paypal.
Subscribe to:
Posts (Atom)